Unsolicited emails

If you have received a suspicious email which claims to be from Melolem:

If you have replied: 

• If you have shared any bank account/card information, you must contact your bank and ask their support.
• If you have shared your Melolem account’s login details you must click to change your password.

If you have not replied:

• Do not click on any link. 
• Do not reply to such emails.

Melolem NEVER sends out emails to any of its users to ask for any personal information.

Unsolicited calls:

If you have received a suspicious call which claims to be from Melolem:

If you have shared some information: 

• If you have shared any bank account/card information, you must contact your bank and ask their support.
• If you have shared your Melolem account’s login details you must click to change your password.

If you have not shared any information:

We must note that Melolem NEVER calls any of its users.

Unsolicited Text Messages:

If you have received a suspicious text message which claims to be from Melolem:

If you have shared some information: 

• If you have shared any bank account/card information, you must contact your bank and ask their support.
• If you have shared your Melolem account’s login details you must click to change your password.

If you have not shared any information:

Melolem NEVER sends out any kind of text message to any of its users to ask for any personal information.